Interpersonal communication is the basis of interpersonal relationships. A person communicates with another person, also doing it unconsciously
Effective communication is a skill that is useful and important in both personal and professional life. Thanks to the use of appropriate tools, it is possible to achieve many professional goals, especially those that cannot be achieved alone. Interestingly, a well-thought-out method of communication also allows you to reach a wider group of people, e.g. target customers, with relevant information. For more information, see our article.
Effective communication skills - why is it important?
Interpersonal communication is the basis of interpersonal relationships. A person communicates with another person, also doing it unconsciously - for example, he uses gestures or a look that often expresses more than words. You must remember that regardless of your intentions, the messages you send can sometimes be misunderstood by the recipients. Many people only notice this problem when difficulties and sometimes conflicts arise. As a result, the author of the communication begins to wonder about "what went wrong" and why the other party misunderstood his intentions. As it turns out, effective communication is a difficult art that requires the acquisition of many important skills, which can be acquired, for example, during professional training with experienced experts in the industry.
Training in effective communication is a great idea, especially for:
managers , directors and other people who deal with team management in their daily work;
people responsible for internal communication in the company;
PR and marketing specialists ;
people dealing with employer branding ;
anyone who wants to gain theoretical and practical knowledge in the field of effective communication.
Training in effective communication - have an impact on how you talk to others
Although you do not have a real influence on what and how others say to you, you must remember that you have a large influence on how you communicate with your surroundings - family members, colleagues, direct superiors, subordinates or, finally, customers, for which you work.
What can you learn during the training?
The best way to learn the most important communication tools, not only in theory, but also in practice, are several days (usually two days) of training conducted by experts in this field. During the classes, you can e.g. learn about the key mental tools that will help you translate various product features in such a way that they are understandable and have attractive value for the selected audience. During the training you will also learn how to skillfully organize teamwork and use the patterns of creating effective communication on a daily basis.
Participation in the training will allow you to understand well and practice your thought tools. With the support of a specialist, you can also prepare proposals for various solutions that should then be transferred and used in the professional sphere.
Training in the so-called thinking tools in communication will give you greater independence, among others in mapping features into benefits and generating innovative ideas to convey precise messages.
Examples of topics covered during training
An exemplary effective communication training program includes topics such as:
thought patterns,
fixation,
developing and implementing innovations,
AVM technique,
skillful use of metaphors,
sample message creation patterns.
Communication tools - use them at work
Effective communication at work is especially important when the company's goals are realized in groups. In such a case, the ability to convey clear messages is conducive to efficient and "wise" work. A clear message is one that leaves no freedom of interpretation and is understood as its author intended - without doubts or unnecessary guessing. The ability to create and convey understandable messages is of particular importance in the case of people holding managerial and director positions.
In your daily work, remember to be assertive and always open to the formulation and acceptance of constructive criticism that is an integral part of professional development. Equally important is the ability to communicate freely with others, and thus - the readiness to talk and listen actively (and thus make sure that the received message is understandable).
Tip : If you are not sure whether you understand the message addressed to you well, paraphrase what your interlocutor said.
In conducting effective communication, you may also need to know mediation and negotiation techniques . It is thanks to them that you will find it easier to reach an agreement with colleagues, superiors or clients. You can use these skills, for example, at the stage of determining working conditions that will be satisfactory for both parties involved in the process.
